Terms and Conditions

DATE: 17th October 2019.



When you are making your booking, your contract will be with Sweet Travel Villas d.o.o., Gabra Rajčevića 4, 20000 Dubrovnik, Croatia, PIN no: 32221189938, as Property Manager of Palazzo Vimbula.

By booking services with Sweet Travel Villas d.o.o. through this website, you agree to have read, understood, and fully accept all Terms and Conditions of service listed below.
These Terms and Conditions shall apply to all dealings between Sweet Travel Villas d.o.o. and the Customer to the exclusion of any other terms and conditions whether they appear on the stationery or correspondence of the Customer or elsewhere unless otherwise agreed in writing by Sweet Travel Villas d.o.o. and apply specifically for online bookings.


2.1 Before making a booking, you must contact us to obtain confirmation that the chosen property is available for the dates required. Please note that availability and rates may vary but that you will be given the up to date rate. Once you have decided to proceed, you should contact our Reservations office by phone + 385 (0)99 1945 398 or email info@palazzovimbula.com to indicate your interest in booking our villa. Please note that if you email us, you should provide a contact telephone number so that we can contact you. One of our Advisors will phone you to discuss your specific requirements and collect the information needed in order to process your booking. We will then e-mail you an Invoice containing the details of your booking. Once you have checked that you are satisfied with the details contained in the Invoice and that you have read these Terms and Conditions, you need to arrange for payment in accordance with paragraph 3 below.
Our rates are expressed in € Euro. All payments may be done in € Euro, or equivalent in Croatian Kuna, by bank transfer (the account will show on your invoice). In the event of paying in Kuna, the amount your credit card account will be charged for is obtained through the conversion of the price from Euro into Croatian kuna according to the current exchange rate of OTP bank on the payment date.
By arranging payment, you confirm that you have read and agree to be bound by these Terms and Conditions, which are either sent to you alongside with your invoice or if you are making a booking by telephone, which is available on the website. Your booking will only be confirmed and effective when we issue a Booking Confirmation upon securing payment of the deposit (or full price if the booking is made less than 6 weeks before departure).
2.2 Bookings cannot be accepted from persons under 18 years of age at the time of booking. By these Terms and Conditions we reserve the right to refuse a booking without giving any reason.


For bookings made more than six (6) weeks prior to departure, a non-refundable deposit of 20% is requested to secure the booking and the outstanding balance is requested no later than six (6) weeks prior to departure. There is no reservation system to hold a villa. To secure bookings, the deposit is payable immediately. When you pay by bank transfer, your funds must be received within 72 hours of the date of the Invoice unless you have sent us, within that 72 hour period, an email confirming your acceptance of these Terms and Conditions and a proof that you have arranged payment, in which case we will give you an extra 72 hours for us to receive the deposit. The balance must be paid no later than six (6) weeks before departure. For bookings made less than 6 weeks prior to departure, the full amount (as per our Invoice) is payable immediately and must be received within 72 hours of the date of the Invoice unless you have sent us, a confirmation as above in which case we will give you an extra 72 hours to pay the full cost. This extension will only be valid if we send back a Booking Option Extension Confirmation to you by email. Regardless of whether the booking is made more or less than 6 weeks before departure, failure to pay the balance on time may, at our discretion, constitute a cancellation and cancellation charges will become payable in accordance with clause 6 and 7 below. You are responsible for payment of the full cost and the compliance of members of your party with these conditions. To the extent this is possible, all bookings need to include arrangements on additional services (catering, transport, extra staff, personal and corporate events, and other additional services (“the Additional Services”) you wish to have, as well as the price of those Additional Services. Additional Services require a deposit of 30% at the time of the booking, and the balance 6 weeks prior to departure (or 100% if we accept your booking and it is made less than 6 weeks prior to departure). To the extent this is possible, all booking of Additional Services should be made at least six (6) weeks in advance and if you have booked a villa, we reserve the right to refuse to provide Additional Services if you decided to book the Additional Services less than six(6) weeks prior to the start of your stay


The prices given are in € Euro/day and the rental period is weekly unless otherwise stated. The prices include all taxes and charges, electricity, and heating, concierge services, transfers to the villa (Dubrovnik airport), welcome basket & booklet, daily maid & cleaning (general house cleaning, making beds, bed linen is changed once a week, and towels are changed daily).
Not included in villa rates: cost of obtaining passports or visas, meals and beverages, extra staff, transport (except the transfer from and to Dubrovnik airport which is included in all rental packages), including transport of staff, gratuities for staff, personal expenses such as communication charges, travel insurance, excess baggage charges, airfares, airport taxes, shopping service, and food deposit, and all other Additional services from Sweet Travel Villas d.o.o. Guest Services list. All additional services are normally charged in advance at the time of your booking. Services booked at the villa will be charged in Croatian Kuna.
Rates are subject to change without notice.


A Security and Telephone Deposit of 1.500,00 EUR is required to cover the cost of any damage or breakages to the property or its contents, as well as existing telephone bills. This is charged at check-in by the villa Manager. This amount is payed in cash. You will only be charged for the applicable claims. The remaining amount will be refunded to you at check out. In the case that the amount for the claims exceeds the initial Security and Telephone Deposit, you will be liable for those claims.

In the unlikely event that it is necessary to make an alteration to or cancel the holiday accommodation specified in the holiday confirmation, we will inform you as soon as possible and we will refund in full all monies paid and shall be under no other liability.

7.1 Any cancellation by you (for whatever reason) must be in writing addressed to us by phone + 385 (0)99 1945 398 or email info@palazzovimbula.com. The effective date of cancellation is the date on which written notification is received by us.
7.2 If you cancel six weeks or more before departure you will lose your deposit.
7.3 If you cancel within six weeks of departure or if the booking is canceled by us due to non-payment, we shall be entitled to the full holiday cost from you.

Upon receipt of your booking confirmation invoice, please check the details to make sure they are correct. If, after your booking has been accepted, you require us to amend it in any way, or to re-invoice you, we reserve the right to charge an amendment fee of €75.00, or the equivalent in £ Sterling or $ US, per change. We reserve the right to treat a change of property and/or holiday dates as a cancellation of one holiday and the booking of another.
9.1 We reserve the right to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interests of continuous improvement, Property Owners reserve the right to alter furniture, fittings, amenities, facilities or any activities, either advertised or previously available, without prior notice.
9.2 If material changes occur after your booking has been confirmed we will advise you, if there is time, before departure.
All guests must be registered at the time of the booking confirmation. The full names and details of all guests who will be staying in the villa must be supplied to us at the time of the booking confirmation. For security purposes, identification will be requested for each guest arriving at the villa.
Only those persons named on the booking form may use the property without prior arrangement. The number of people staying at the property must not exceed the number of sleeping places indicated in the property description except in the case of infants under two years.
We respect your privacy, however, the Property Manager or his/her representative shall be allowed free access to the holiday accommodation at any reasonable time during any holiday occupancy for the purposes of inspection and maintenance.
You must arrive between 4 p.m. and 7 p.m. on the holiday start date and the accommodation must be vacated by 11 a.m. on the last day unless otherwise specified. If these times are difficult, please advise us at the time of booking. If your arrival is delayed you must inform us so that suitable arrangements can be made for entry to the holiday accommodation.
14. PETS
Pets are not allowed without our prior written permission. You may be asked for an additional Security Deposit.
You must keep the holiday accommodation and all furniture, fittings, effects, facilities, and equipment in the same state of repair and condition as at the commencement of the holiday, and leave the holiday accommodation in the same state of cleanliness and general order in which it was found. You are responsible for all damage or loss which occurs to the property or its contents during your occupation and will be responsible for paying appropriate compensation to us in the event of breakages or damage.

In the unlikely event that you are disappointed with the holiday accommodation, you must first contact us or our local representative who will try to solve the problem. Where this is not possible, you should contact us directly by phone + 385 (0)99 1945 398 or email info@palazzovimbula.com. If after that, you still, feel that the problem has not been resolved to your reasonable satisfaction, you should within 7 days of returning from your holiday, put your comments in writing to us. If you vacate the property before the end of the rental period without our authorization, you shall lose any rights to compensation.

17.1 We shall not be responsible for the death of or personal injury of you or any a person named on the Booking Form or another person at the property unless this results from the proven negligence of us or our local representatives.
17.2 We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control, including though not limited to, the act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case, we shall be entitled to treat the contract as discharged.
17.3 In the event of such discharge, our liability shall be limited to the return of the sums paid to us in respect of the (unused) portion of the holiday calculated on a pro rata daily basis.
17.4 We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, etc. nor for the failure of public utilities such as water, gas, and electricity.
17.5 We are not responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond our control.
The property will be clean throughout at the beginning of the rental period. Guests are responsible for keeping the holiday accommodation and all furniture, fittings, effects, facilities, and equipment in the same state of repair and condition as at the commencement of the holiday, and leave the holiday accommodation in the same state of cleanliness and general order in which it was found.
The person signing the contract is responsible for the correct and decent the behavior of his party. Should you and your party not behave in such a manner of the keyholder may at his absolute discretion ask you and your party to vacate the property without a refund of the price.

Additional services stated on the website are available at extra charge, although such services cannot be guaranteed. Please give us as much notice as possible and we shall try to assist. We accept no responsibility for additional staff or services. Any other arrangements you make with your staff or any other person or the company providing services whilst you are staying at the property are between you and the staff and we accept no responsibility for these services provided and the terms and conditions on which they are provided.

Linen is included in property rental. It is normally changed once per week, or more frequent upon request at an additional charge.
The swimming pool is usually closed during the winter months. If your rental falls outside the period 1st May to 30th October, please check with us if the pool is opened. If pool heating is required and available, this is normally free of charge.

Photographs taken at our properties cannot be used or sold for profit without authorization from Sweet Travel Villas d.o.o.

It is our policy not to allow social events and other functions (e.g. weddings, receptions, large cocktail parties) on the property without prior agreement at the discretion of ourselves or the owner. Permission will be required for any event to be attended by more than twice the number of people the property is advertised as accommodating (including the holiday party itself). If permission is granted, an additional fee may be charged.

Any valuables left at the property are left at your own risk. We or our local representatives are not responsible for their loss. As with all rental properties in prime locations, there may be a risk of burglary. Where provided, burglar alarms must be activated, safes used and proper care taken against theft and burglary. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security related incident howsoever caused.

Guest can choose among the three package deals from our offer. Each package includes services as stated on our web site. In case the guest would like to have other services outside the purchased package we can provide it. An additional charge will be applied accordingly.
Van and e-bike rentals require making a rental agreement with mandatory credit card security deposit amounting 300€ for e-bikes and 700€ for the van. Guest’s credit card will not be charged unless in the event of the occurred accident, vehicle damages or traffic violation penalties.
It is a condition of booking that your party is covered by comprehensive travel insurance. This policy must include personal liability and cancellation cover. Your signature on the booking form confirms that you are covered by such insurance.
29. LAW
All contractual obligations arising out of these booking conditions shall be deemed to come into existence in Dubrovnik, and be subject to Croatian law and the exclusive jurisdiction of the Croatian courts.
Send us an inquiry

The entire staff at Villa Palazzo Vimbula is there to cater to your wishes, provide an impeccable service, and make your stay with us a truly memorable one. If you have any questions concerning your accommodation or any additional services that we can provide for you, please email us at info@palazzovimbula.com, or call us at +385 (0)99 1945 398.

Mobile: + 385 (0)99 1945 398
Email: info@palazzovimbula.com

Check in: from 2 p.m.
Check out: before 10 a.m.

Address: Gornji Rožat 15, 20000 Dubrovnik

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