Terms and Conditions
DATE: 17th October 2019.
When you are making your booking, your contract will be with Sweet Travel Villas d.o.o., Gabra Rajčevića 4, 20000 Dubrovnik, Croatia, PIN no: 32221189938, as Property Manager of Palazzo Vimbula.
By booking services with Sweet Travel Villas d.o.o. through this website, you agree to have read, understood, and fully accept all Terms and Conditions of service listed below.
These Terms and Conditions shall apply to all dealings between Sweet Travel Villas d.o.o. and the Customer to the exclusion of any other terms and conditions whether they appear on the stationery or correspondence of the Customer or elsewhere unless otherwise agreed in writing by Sweet Travel Villas d.o.o. and apply specifically for online bookings.
2. FORMATION OF CONTRACT
2.1 Before making a booking, you must contact us to obtain confirmation that the chosen property is available for the dates required. Please note that availability and rates may vary but that you will be given the up to date rate. Once you have decided to proceed, you should contact our Reservations office by phone + 385 (0)99 1945 398 or email firstname.lastname@example.org to indicate your interest in booking our villa. Please note that if you email us, you should provide a contact telephone number so that we can contact you. One of our Advisors will phone you to discuss your specific requirements and collect the information needed in order to process your booking. We will then e-mail you an Invoice containing the details of your booking. Once you have checked that you are satisfied with the details contained in the Invoice and that you have read these Terms and Conditions, you need to arrange for payment in accordance with paragraph 3 below.
Our rates are expressed in € Euro. All payments may be done in € Euro, or equivalent in Croatian Kuna, by bank transfer (the account will show on your invoice). In the event of paying in Kuna, the amount your credit card account will be charged for is obtained through the conversion of the price from Euro into Croatian kuna according to the current exchange rate of OTP bank on the payment date.
By arranging payment, you confirm that you have read and agree to be bound by these Terms and Conditions, which are either sent to you alongside with your invoice or if you are making a booking by telephone, which is available on the website. Your booking will only be confirmed and effective when we issue a Booking Confirmation upon securing payment of the deposit (or full price if the booking is made less than 6 weeks before departure).
2.2 Bookings cannot be accepted from persons under 18 years of age at the time of booking. By these Terms and Conditions we reserve the right to refuse a booking without giving any reason.
For bookings made more than six (6) weeks prior to departure, a non-refundable deposit of 20% is requested to secure the booking and the outstanding balance is requested no later than six (6) weeks prior to departure. There is no reservation system to hold a villa. To secure bookings, the deposit is payable immediately. When you pay by bank transfer, your funds must be received within 72 hours of the date of the Invoice unless you have sent us, within that 72 hour period, an email confirming your acceptance of these Terms and Conditions and a proof that you have arranged payment, in which case we will give you an extra 72 hours for us to receive the deposit. The balance must be paid no later than six (6) weeks before departure. For bookings made less than 6 weeks prior to departure, the full amount (as per our Invoice) is payable immediately and must be received within 72 hours of the date of the Invoice unless you have sent us, a confirmation as above in which case we will give you an extra 72 hours to pay the full cost. This extension will only be valid if we send back a Booking Option Extension Confirmation to you by email. Regardless of whether the booking is made more or less than 6 weeks before departure, failure to pay the balance on time may, at our discretion, constitute a cancellation and cancellation charges will become payable in accordance with clause 6 and 7 below. You are responsible for payment of the full cost and the compliance of members of your party with these conditions. To the extent this is possible, all bookings need to include arrangements on additional services (catering, transport, extra staff, personal and corporate events, and other additional services (“the Additional Services”) you wish to have, as well as the price of those Additional Services. Additional Services require a deposit of 30% at the time of the booking, and the balance 6 weeks prior to departure (or 100% if we accept your booking and it is made less than 6 weeks prior to departure). To the extent this is possible, all booking of Additional Services should be made at least six (6) weeks in advance and if you have booked a villa, we reserve the right to refuse to provide Additional Services if you decided to book the Additional Services less than six(6) weeks prior to the start of your stay
4. THE PRICE
The prices given are in € Euro/day and the rental period is weekly unless otherwise stated. The prices include all taxes and charges, electricity, and heating, concierge services, transfers to the villa (Dubrovnik airport), welcome basket & booklet, daily maid & cleaning (general house cleaning, making beds, bed linen is changed once a week, and towels are changed daily).
Not included in villa rates: cost of obtaining passports or visas, meals and beverages, extra staff, transport (except the transfer from and to Dubrovnik airport which is included in all rental packages), including transport of staff, gratuities for staff, personal expenses such as communication charges, travel insurance, excess baggage charges, airfares, airport taxes, shopping service, and food deposit, and all other Additional services from Sweet Travel Villas d.o.o. Guest Services list. All additional services are normally charged in advance at the time of your booking. Services booked at the villa will be charged in Croatian Kuna.
Rates are subject to change without notice.
5. SECURITY AND TELEPHONE DEPOSITS
A Security and Telephone Deposit of 1.500,00 EUR is required to cover the cost of any damage or breakages to the property or its contents, as well as existing telephone bills. This is charged at check-in by the villa Manager. This amount is payed in cash. You will only be charged for the applicable claims. The remaining amount will be refunded to you at check out. In the case that the amount for the claims exceeds the initial Security and Telephone Deposit, you will be liable for those claims.
6. ALTERATIONS OF CANCELLATION BY US
7. CANCELLATION BY YOU
7.1 Any cancellation by you (for whatever reason) must be in writing addressed to us by phone + 385 (0)99 1945 398 or email email@example.com. The effective date of cancellation is the date on which written notification is received by us.
7.2 If you cancel six weeks or more before departure you will lose your deposit.
7.3 If you cancel within six weeks of departure or if the booking is canceled by us due to non-payment, we shall be entitled to the full holiday cost from you.
8. AMENDMENTS BY YOU
9.2 If material changes occur after your booking has been confirmed we will advise you, if there is time, before departure.
11. NUMBER OF PEOPLE USING THE HOLIDAY ACCOMMODATION
13. ARRIVAL AND DEPARTURE
15. YOUR RESPONSIBILITIES
In the unlikely event that you are disappointed with the holiday accommodation, you must first contact us or our local representative who will try to solve the problem. Where this is not possible, you should contact us directly by phone + 385 (0)99 1945 398 or email firstname.lastname@example.org. If after that, you still, feel that the problem has not been resolved to your reasonable satisfaction, you should within 7 days of returning from your holiday, put your comments in writing to us. If you vacate the property before the end of the rental period without our authorization, you shall lose any rights to compensation.
17. LIABILITY OF US AND THE PROPERTY OWNER
17.2 We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control, including though not limited to, the act of God, explosion, ﬂood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case, we shall be entitled to treat the contract as discharged.
17.3 In the event of such discharge, our liability shall be limited to the return of the sums paid to us in respect of the (unused) portion of the holiday calculated on a pro rata daily basis.
17.4 We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, etc. nor for the failure of public utilities such as water, gas, and electricity.
17.5 We are not responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond our control.
Additional services stated on the website are available at extra charge, although such services cannot be guaranteed. Please give us as much notice as possible and we shall try to assist. We accept no responsibility for additional staff or services. Any other arrangements you make with your staff or any other person or the company providing services whilst you are staying at the property are between you and the staff and we accept no responsibility for these services provided and the terms and conditions on which they are provided.
22. SWIMMING POOL
Photographs taken at our properties cannot be used or sold for profit without authorization from Sweet Travel Villas d.o.o.
24. SOCIAL EVENTS AND OTHER FUNCTIONS
25. SECURITY AND VALUABLES
Any valuables left at the property are left at your own risk. We or our local representatives are not responsible for their loss. As with all rental properties in prime locations, there may be a risk of burglary. Where provided, burglar alarms must be activated, safes used and proper care taken against theft and burglary. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security related incident howsoever caused.
27. VAN AND E-BIKE RENTALS
Send us an inquiry
The entire staff at Villa Palazzo Vimbula is there to cater to your wishes, provide an impeccable service, and make your stay with us a truly memorable one. If you have any questions concerning your accommodation or any additional services that we can provide for you, please email us at email@example.com, or call us at +385 (0)99 1945 398.
Mobile: + 385 (0)99 1945 398
Check in: from 2 p.m.
Check out: before 10 a.m.
Address: Gornji Rožat 15, 20000 Dubrovnik
Tell us about your dream holiday, and we'll do our best to make it happen.